Privacy Policy

Privacy Policy for eSim Beast

This Privacy Policy explains how personal data is collected and processed when you use esimbeast.com (the "Website").

1) Who is responsible for your data?

Controller: KHITAR LIMITED

Address: 33 Wyndham Street, 22F, Hong Kong Island, Hong Kong

Contact email: hello@esimbeast.com

2) What data we collect

Depending on how you use the Website, we may collect:

  • Identification and contact details (e.g., name, email, phone, billing address)
  • Order and transaction details
  • Technical and usage data (e.g., device info, IP address, browser, pages visited)
  • Support requests and communications (including via automated tools if used)

3) Why we process your data (purposes)

We process your data to:

  • Deliver your eSIM order and provide customer support
  • Manage purchases, payments, and order-related communications
  • Respond to your questions or requests
  • Improve website performance, user experience, and security
  • Send marketing communications (only where allowed and/or with consent)
  • Provide features such as account access or service tools (if available)

4) Legal basis for processing

We rely on one or more of the following legal bases:

  • Contract necessity (to complete your purchase and deliver the service)
  • Consent (e.g., marketing, certain cookies)
  • Legitimate interests (e.g., fraud prevention, website security, improving services)
  • Legal obligations (e.g., accounting and compliance requirements)

5) Who we share data with

We do not sell your personal data. We may share data only when necessary with:

  • Payment providers and checkout services
  • Technology and hosting providers
  • Analytics and advertising providers
  • Customer support tools
  • Authorities or regulators if legally required

All service providers are required to protect your data and use it only for the services they provide to us.

6) International data transfers

Because we operate globally, your data may be processed in countries outside your country of residence. Where required, we use appropriate safeguards for international transfers.

7) Data retention

We keep your data only as long as needed for the purposes above:

  • Customers / orders: typically kept for the period required by applicable accounting and legal obligations (often at least 5 years)
  • Non-customers: kept only as long as needed to respond to requests or provide services

8) Your rights

Depending on your location and applicable law, you may have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent (where processing is based on consent)

To exercise any rights, contact us at hello@esimbeast.com.

9) Minors

Our services are not intended for children under the age where parental consent is required under applicable law. If we learn we have collected data from a minor without valid consent, we will delete it.

10) Security

We apply reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration.

11) Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on esimbeast.com.

Cookie Policy

We use cookies and similar technologies to make the Website work properly and improve performance.

Types of cookies we may use

  • Strictly necessary cookies: required for core site functions
  • Preference cookies: remember choices like language and settings
  • Analytics cookies: help us understand site traffic and improve performance
  • Advertising cookies: help measure and personalize ads

Managing cookies

You can control cookies through:

  • Your browser settings (block or delete cookies)
  • Our cookie banner/preferences tool (where available)

Third-party services (including Google)

We may use third-party analytics and advertising services (including Google). These partners may collect data through cookies or similar technologies (e.g., IP address, device identifiers, browsing activity) to provide analytics, measurement, ad delivery, and fraud prevention. You can manage Google's partner-site data use via Google's official information pages.